FREQUENTLY ASKED QUESTIONS
We provide a variety of hardware tools, including but not limited to hand tools (such as suction cups, caulking guns, foaming guns, tool boxes, etc.), power tools (such as electric suction cups, electric glue guns, electric spray guns, electric saws, electric scissors, etc.) and various hardware accessories (such as cement nails, etc.) to meet the needs of different customers.
We take product quality very seriously. First, we rigorously inspect our products to ensure that their materials, craftsmanship, and functionality meet industry standards. We also conduct random inspections before shipment. We also offer after-sales quality assurance. If you discover any quality issues with your product, you can return or exchange it according to our after-sales procedures.
Yes, you can find a detailed product catalog on the "Products" page of our website. In the catalog, you can view detailed specifications, features, images, and pricing for each hand tool.
Placing an order is very simple. First, you'll need to register an account on our website and log in. Then, browse the page for the hardware tools you'd like to purchase, select the specifications and quantity you require, and click "Submit Inquiry." Our customer service representative will contact you to agree on the price and shipping costs before modifying the product price. Click "Add to Cart" to confirm your order details, then click "Submit Order." Follow the prompts to fill in your delivery address, contact information, and payment method to complete your order.
The minimum order quantity varies for different types of hardware tools. Generally speaking, for common hand tools, the minimum order quantity is 100 pieces; for power tools, the minimum order quantity is 50 pieces. The specific minimum order quantity will be indicated on the product page.
Once your order has been successfully paid and we have sufficient inventory, we'll ship it within three business days. If there are special circumstances, such as out-of-stock items or large order volumes, our customer service staff will contact you promptly to provide an estimated shipping time.
We accept a variety of payment methods, including bank transfers, credit cards (such as Visa and MasterCard), and PayPal. You can choose the payment method that suits your needs and convenience.
Yes, you will receive the exact product shown in the images.
We place great importance on providing accurate product representation. Our team works diligently to ensure that the images on our website are high-quality and truly reflect the actual product.
We understand the importance of transparency in transactions and will not mislead customers with false images. However, in rare cases, minor differences may occur due to factors such as production variations or different product batches, and we will always communicate this clearly with you upfront.
We aim to build long-term, trusting relationships with our business partners, and providing the correct product as advertised is a fundamental part of this.
You can access your sales receipt in the following ways:
1. **Account Dashboard**: Once you log in to your account on our website, you'll find a dedicated area in your Account Dashboard. Here, you'll find a history of all your transactions, including sales receipts for your purchases.
2. **Email**: After you complete your purchase, we'll send a confirmation email to the registered email address associated with your account. Depending on our system settings, this email will include a sales receipt in either PDF or HTML format.
If you encounter any difficulties locating your sales receipt using these methods, please feel free to contact our Customer Service team. We'll be happy to assist you in retrieving your sales receipt as soon as possible.
If you wish to return an item, please follow these steps:
1. **Review the Return Policy**: Before initiating a return, please carefully review the return policy on our Hardware & Tools B2B website. This will inform you of the eligible return timeframe, item condition requirements, and any associated fees.
2. **Contact Customer Service**: Contact our customer service team using the contact form on our website, email, or phone. Provide them with your order number, the name of the item you wish to return, and the reason for your return.
3. **Receive Return Instructions**: Our customer service team will then provide you with detailed return instructions. These may include information on how to securely package the item, the shipping address, and any required labels or forms.
4. **Ship the item**: Package the item according to the instructions and return it to us using a reliable method of transport. Keep the shipping label as proof of shipment.
5. **Wait for a Refund or Exchange**: Once we have received and processed the returned item, we will issue a refund to your original payment method or arrange an exchange, depending on your preferred method.
Please note that we reserve the right to refuse returns that do not comply with our return policy.
Yes, we typically restock items marked "out of stock." However, restocking times may vary depending on various factors, such as raw material availability, production lead times, and shipping arrangements.
We are in close communication with our production lines to ensure that popular items are restocked as quickly as possible. To learn about the restock status of a specific item, you can:
1. Sign up for our newsletter or product alerts on our website. This will notify you when the item is back in stock.
2. Check the product page regularly. The stock availability information on the product page will be updated as soon as production is completed.
If you need a specific item urgently, you can also contact our customer service team. They may be able to provide more accurate information on the expected restock time or recommend an alternative product that is currently in stock. If your order volume reaches a certain level, we can provide customized services, including styles, materials, colors, logos, and more.
We ship to a wide range of destinations. We currently offer delivery to major international markets, including the Americas, Europe, Asia, and Africa.
However, please note that some restrictions or additional fees may apply depending on the destination. Some remote areas or areas with special regulations may have limited delivery options.
To check if we can ship to your specific location, you can:
1. Enter your shipping address during the checkout process on our website. The system will automatically verify and inform you if we can deliver to that address.
2. Contact our customer service team. They can provide you with detailed information about shipping to your area, including any possible restrictions or additional fees.
If the product you received has a problem, such as damage or malfunction, please contact our customer service within 7 days of receiving the product. Please provide your order number, a description of the problem, and relevant photos (if available). We will provide you with after-sales services such as return, exchange, or repair, depending on the specific situation.
Yes, we offer a one-year warranty on most hardware tools. During the warranty period, if the product has any quality issues not caused by human error, we will repair or replace it free of charge.?
